Bersin Associates - April 30, 2008
Bersin and Associates, a research and advisory firm focused on enterprise learning and talent management, today announced the availability of "The Training Measurement Book: Best Practices, Proven Met ...
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Society for New Communications Research - April 28, 2008
As social media usage becomes more ubiquitous, affluent consumers are using social media channels to share their personal customer service experiences and learn about others' care experiences when mak ...
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EquaTerra - April 21, 2008
Overall outsourcing activity remains strong, but economic uncertainty seems to be increasing the time needed to develop outsourcing and other service delivery strategies, according to EquaTerra's 1Q08 ...
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NelsonHall - April 17, 2008
The global Life and Pensions Insurance BPO market will grow by 14 percent CAGR up to 2012 to reach nearly $4 billion, according to a new market study from NelsonHall. The study indicates that the mar ...
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IDC - April 10, 2008
Providers of outsourced customer care are maneuvering for competitive advantage while at the same time positioning to mitigate risks, in the face of troubling economic news and market conditions, acco ...
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Everest Research Institute - April 9, 2008
Outsourcing of procurement functions is on a "see-saw" growth path fueled by an enhanced value proposition and strong movement towards global sourcing and offshoring, according to an Everest Research ...
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IDC - March 16, 2008
An IDC study has revealed shifts in the outsourcing market in Australia. Companies are contracting with re-negotiation in mind, by creating leverage through strategies such as "price benchmarking," " ...
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EquaTerra - March 14, 2008
Although an increasing number of business process outsourcing (BPO) decision makers understand the critical role Information Technology (IT) plays in BPO success, many continue to struggle to determin ...
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Datamonitor - February 19, 2008
Economic and demographic challenges spell bad news for Canadian contact centers serving U.S. clients, according to Datamonitor. The analysts said the recent announcement of Convergys CEO David Doughe ...
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Everest Research Institute - February 19, 2008
Outsourcing call center work to offshore destinations is in a rapid growth phase. Key delivery centers such as India, Philippines, and central and Eastern Europe are experiencing annual growth rates ...
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